Straight answers.

No — most jobs don’t need one. Send photos of the part or a sketch of the idea with rough sizes, and we do the design at £45/hour (£30 minimum), fixed-quoted before we start. Already have an STL, STEP or 3MF? Send it over and we’ll quote directly from that.

Our prices are published, which is rare enough locally to be a feature: material by the gram (PLA from £0.08/g), machine time at £2/hour, handling from £2.50 per item, £15 minimum order. Expect £15–£40 for a palm-sized part. Try the instant estimator.

Students get 10% off with valid student ID — just show it in your first message. Businesses and repeat orders get account pricing — ask for a trade quote. What we don’t do: discount codes, sales, or discounted numbered editions. The price you see is the real price, for everyone, all year.

We aim to quote the same day. Plan on 2–5 working days for most print jobs; priority 24–48h. Cast pieces need mould and cure time — plan on 1–2 weeks. We give you an honest date with the quote and stick to it.

Most household and workshop parts, yes — clips, brackets, knobs, housings, adaptors, trims. We reverse-engineer from photos, measurements or the broken piece itself. What we won’t copy: parts still under patent, safety-critical components (brakes, gas fittings, anything whose failure hurts someone), or parts carrying someone else’s trademark.

Almost always — that’s the job we built the workshop for. Send photos and rough sizes and we remodel the part from scratch, often in a tougher material than the original, whether it’s out of production or the maker’s gone entirely. The usual carve-outs apply: nothing safety-critical, no licensed designs.

When we’ve done the measuring or the design, fit is our job, not yours. Send a photo on WhatsApp and the next version is free, as many rounds as it takes — or your money back at any point if you’d rather. The full promise is on the guarantee page.

Usually — if the right material is chosen, and that’s our job, not yours. PETG and ASA handle heat and weather, carbon-fibre nylon takes real load, TPU flexes instead of snapping. When a printed part genuinely won’t survive its job, we say so and point you at the right workshop instead.

No. Never, for anyone, regardless of how small the job is. Printing trademarked or licensed designs is illegal, and the makers who do it get sued. We print your own original designs, files with a proper commercial licence, or original characters we design with you — which is more fun anyway.

Our sealed concrete pieces can — sealed with breathable silane/siloxane and supplied with pot feet to sit clear of wet ground through freeze-thaw winters. Jesmonite is an interior material and we’re upfront about that, which is why outdoor pieces like house numbers are cast in sealed concrete instead.

Not by default. Anything intended for under-14s legally needs toy-safety compliance — EN 71 testing, a technical file, conformity marking. We only take those jobs with the proper compliance route agreed and priced in. Otherwise our pieces are decorative or for ages 14+.

Free collection in Newton Mearns, free drop-off around south Glasgow on orders over £40, tracked Royal Mail anywhere in the UK at cost (from ~£3.50). You always see photos of the finished piece before it ships.

Not happy with a piece? Send a photo within 30 days of delivery and we remake it free; if the remake still isn’t right, full refund and you keep the part. For faults, UK law gives you a full refund within 30 days of delivery — that’s your statutory right with every business — and on top of it we cover parts for 60 days from delivery: if a part we said would suit the job fails in normal use, you choose a new part or your money back. It’s all spelled out on the guarantee page.

Ready-made pieces (numbered editions and stock designs), yes — tell us within 14 days of delivery, no reason needed, then you have another 14 days to post it back for a full refund including standard outbound postage (you cover return postage; if it arrives faulty, postage both ways is ours). Custom-made items have no change-of-mind right under UK law, because they’re made to your specification — which is exactly why the remake-or-refund guarantee exists.

Yes — for 10 to a few hundred units the economics favour printing a master, making a silicone mould and casting the run. We keep your files and moulds, so a reorder is one message.

Bank transfer or card — we send a secure Stripe payment link in the WhatsApp thread, and every job gets a receipt. Card fees are our problem, not yours. Bespoke and commission work takes a 50% deposit, refundable in full any time before making starts.

Fair question. You won’t find fifty Google reviews yet — we opened in 2026. What you get instead: the maker personally on every job, honest “no”s when something’s outside our reach, and pricing published where anyone can check it. The reviews will come one fixed part at a time.